The Grattan® Advantage

Grattan® takes great pride in the long-term relationships developed with its customers. Unlike the "big box" outlets, Grattan® subscribes to a service ethic that is highly responsive and personalized. Grattan® goes the extra mile to ensure complete satisfaction and accommodate the specific needs of its customers.

Just because we have one of the most complete product lines in the fastener industry doesn't mean we take that "one-size-fits-all" approach. Grattan® promises:

	An integrated, state-of-the-art order taking, scanning and shipping system.
	Special orders pulled within minutes of transmission.
	Prompt quotes for special finishes, packaging and specialty manufactured items.
	Barcode labels on customer bins, scanned for faster processing.
	Confirmation or advance-ship notices sent by fax or EDI.

	Toll-free order line
	Highest quality fasteners manufactured under the most stringent quality control procedures with respect to size, grade of metal, plating and threads.
	Customized product mix that guarantees the packaged products needed.
	Packaging materials made of durable, high-quality corrugated containers, labeled for accurate identification.

98% Fill Rates

We have one of the highest fill rates in the industry. We check and double-check all orders for accuracy to ensure that your orders are shipped complete.

Quality Product

We hold all of our vendors to strict standards to be sure that the product we provide you is the highest quality available. In addition, our packaging materials hold up better at the end user's job site than our competitors'.

Extensive Product Availability

We have over 27,000 SKU ready to ship today. We've got the right fastener for the right job, all to make sure your customers get their jobs done faster.

Special Orders

We have a dedicated staff, providing service for all special orders. Those hard-to-find items that no one can seem to locate can be found at Grattan®.

Margin Achievement

We work with you to guarantee that your fastener department achieves its revenue goals. Our dynamic systems allow us to tailor pricing to your needs. With Grattan®, there is NO one-size-fits-all.

World Class Delivery

We utilize FedEx for ground and freight deliveries so that we can promise on-time delivery, free of damage or loss. Tracking information is sent via email once orders are processed and can also be tracked on our website or by contacting our customer service department.

Error-Free Ordering

Utilizing the latest technology available, our sales staff has a wealth of information available at their fingertips. Your order can be scanned electronically, thus eliminating errors and is immediately forwarded before we even leave your store. Once the order has been transmitted, an acknowledgement is faxed to you to confirm receipt.

Easy Check In

Each carton we ship is labeled with your barcoded reference number and a content label so that you can identify your delivery without breaking open boxes, saving your shipping and receiving staff and warehouse personnel time and money.
We also provide a variety of packing slip styles, some with barcodes, to make checking shipments easier for you.

Trades and Industries we service:

Pro-Lumber Dealers

Hardware Retailers

Industrial & O.E.M. Trades